This policy is for all returns, exchanges or refunds pertaining to The Village Prepper and all affiliated parties.
We want to offer a quality guarantee for you. You can expect to receive the item you ordered from us without any defects.
This merch on The Village Prepper is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
That being said, we do not refund or exchange for items you don’t like or have buyer’s remorse. The products sold here are made specifically for you at the time of your order.
- All damaged or missing items must be reported to us via this form within 3 days of package delivery date or items cannot be returned and missing items will not be replaced.
- Approved returns are subject to a 50% restocking fee. No processed orders will be 100% refunded as we pay for shipping costs and our team members who fulfill your packages. If your order has not yet been fulfilled and shipped, a full refund may be provided.
- Exchanges: We only replace damaged or defective items. If you would like a different size than ordered, return shipping is the responsibility of the customer. Please send your request for size change via this form.
- For items returned by the mail carrier: If an incorrect address was entered by the customer, contact us immediately. If a package is sent with an incorrect address entered by the customer, we will email you, per our discretion we may issue a refund minus 50% restocking fee, or the customer may pay the shipping fees to resend the package.
It is the customers responsibility to follow proper procedures. Items sent without documentation will be placed on a shelf for 30 days. After that time, we will discard these items. For items returned to us by the mail carrier, if the customer does not respond to our method of contact within 5 business days, a refund will be issued with a 50% deduction for a restocking fee.
If you are shipping a return over $50, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee we will receive your returned item. The customer is responsible for the return shipping costs. Shipping costs are non-refundable and will be deducted from your refund.
All sales are final on marked down merchandise and are not eligible for returns, exchanges, or refunds. Sale items, promotional items, clearance items, and international orders are not eligible for returns or exchanges. This includes items ordered during giveaway promotions.
We reserve the right to refuse a refund if the items have any sign of wear, alteration, misuse, or damage. This includes items appearing worn, with makeup or deodorant stains, smelling of fragrances or odors, or with animal hair.